While opening the previous reconciliation report you may encounter several issues such as reports are unavailable, blank reports, cleared transactions shows as uncleared, etc. In this post, we’ll find how to fix common issues while opening the previous Reconciliation report in QuickBooks.
There are many possibilities that some errors arise because there are some problems with Adobe Acrobat Reader or QuickBooks Desktop.
List of causes for the issues arise when opening the reconciliation reports
- Damaged Adobe Acrobat/Reader
- Adobe is not updated
- Adobe Protected mode may enabled
- QuickBooks PDF converter may be damaged
Note: You may also face There is a problem with Adobe Acrobat/Reader (10:10) in QuickBooks Desktop
One important thing to do before you start with the troubleshooting steps
Create the Company file Backup
If you can open the company file, it’s suggested to create a backup prior to the troubleshooting steps.
- Open QuickBooks Desktop
- Go to File > Back Up Company > Create Local Backup
- Now follow onscreen instructions to create a backup
Note: The process to fix this error code may be complex, you can speak with our experts for a quick resolution. Dial TollFree or leave us your message and we’ll contact you.
9 Simple Steps to Fix Common Issues While Opening the Previous Reconciliation Report in QuickBooks
Step 1: Update QuickBooks Desktop
- Open QuickBooks Desktop
- Go to Help > Update QuickBooks Desktop…
- Click on Update Now(To the top)
- Click Get Updates
- It may take some time to update the QuickBooks Desktop
Step 2: Download the Latest Update of Adobe Acrobat/Reader
- Close QuickBooks Desktop
- Open Adobe Reader
- Go to the Help > Check for Updates…
- Click on the Download and then Install
- If asks, click on Yes to allow the permissions
- Once completed click on Close
Now try to create/view the previous reconciliation report. If the same problem still exists, please proceed further with the below steps.
Step 3: Download and Install QuickBooks Tool Hub
- Download QuickBooks Tool Hub and then go to your download by pressing CTRL+J
- Under your downloads list click on QuickBooksToolsHub.exe
- Click Yes to allow this app to make changes
- Now click on Next to install it and then click Yes again for accepting the license agreement
- Click on Next and then Install (It may take some time)
- Once the installation is complete click on Finish
- Now open QuickBooks Tool Hub (Icon will be available on your desktop)
Step 4: Run Print and PDF Repair Tool
- Open QuickBooks Tool Hub
- Go to Program Problems > QuickBooks Print & PDF Repair Tool
- It may take some time to repair
- Once it’s completed. Try to print again in QuickBooks
Now try to create/view the previous reconciliation report again.
Step 5: Change the Internet Preferences in Adobe Acrobat Reader
- Open Adobe Acrobat Reader
- Click on the Edit > Preferences
- Under categories, click on the Internet
- Ensure to uncheck the Allow fast web view
- Now open the prvious reconcilation report
If the same problem still exists, please proceed further with the below steps too.
Step 6: Disable Adobe Protected Mode at Startup
Adobe Protected Mode provides an additional layer of security to view the PDF. It may cause a problem while opening the reconciliation report from QuickBooks Desktop, it’s better to disable this function temporarily.
To disable this function:
- Close QuickBooks Desktop
- Open Adobe Reader
- Click on Edit > Preferences…
- Under Categories, go to Security(Enhanced)
- Uncheck Enable Protected Mode at Startup
- Then click on Yes to confirm
- Now click OK
Step 7: Uninstall Adobe Acrobat Reader
- Press Windows+R keys together to open the Run command
- Type Control and click OK to open the Control Panel
- Click on Programs > Programs and Features
- Make a double click on Adobe Reader
- Click on Yes to uninstall it
- Now follow on screen instructions to uninstall
Step 8: Reinstall Adobe Acrobat Reader
- Go to the https://get.adobe.com/reader/
- Click on the Adobe Acrobat Reader DC
- Now click on the installtion file to install Adobe Reader
- Then follow the on screen instruction to install it.
Step 9: Download the Latest Update of Adobe Acrobat/Reader
- Close QuickBooks Desktop
- Open Adobe Reader
- Go to the Help > Check for Updates…
- Click on the Download and then Install
- If asks, click on Yes to allow the permissions
- Once completed click on Close
After following all the above steps you’ll be able to Fix Common Issues While Opening the Previous Reconciliation Report in QuickBooks Desktop but in case if the same problem still exists, you can speak with our experts for a quick resolution.
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