QuickBooks Crashes when exporting reports to Excel generally occur when MS Office and QuickBooks Desktop versions are incompatible.
In some cases, QuickBooks starts to freeze or crash even getting stuck with no response.
We’ve discussed the troubleshooting steps to fix this issue permanently.
Causes of this issue
- QuickBooks company file data has some issues
- MS Office and QuickBooks installations are damaged
- Reports have some problems
- MS Office and QuickBooks are not compatible
Things to do before starting with the troubleshooting steps
A. Create the Company File Backup
If you can open the company file, it’s suggested to create a backup before the troubleshooting steps.
- Open QuickBooks Desktop
- Go to File > Back Up Company > Create Local Backup
- Now follow the onscreen instructions to create a backup
B. Update QuickBooks Desktop to the Latest Release
- Open QuickBooks Desktop
- Go to Help > Update QuickBooks Desktop…
- Click on Update Now(To the top)
- Click Get Updates
- It may take some time to update the QuickBooks Desktop
Note: The process to fix this may be complex, you can speak with our experts for a quick resolution. Dial TollFree or leave us your message and we’ll contact you.
12 Simple Steps to Troubleshoot an Issue: QuickBooks Crashes When Exporting Reports to Excel
Step 1: Download and Install QuickBooks Tool Hub
- Download QuickBooks Tool Hub and then go to your download by pressing CTRL+J
- Under your downloads list click on QuickBooksToolsHub.exe
- Click Yes to allow this app to make changes
- Now click on Next to install it and then click Yes again to accept the license agreement
- Click on Next and then Install (It may take some time)
- Once the installation is complete click on Finish
Step 2: Run Quick Fix My Program
- Open QuickBooks Tool Hub (downloaded in step 1)
- Go to the Program Problems tab and click on the Quick Fix My Program
- It may take some time to run
- Once completed, reopen QuickBooks Desktop and try to export the report in Excel
Note: You may also encounter an error: QuickBooks Stuck on “Installing ABS PDF driver…” while Installing.
Step 3: Repair QuickBooks Desktop
- Close QuickBooks Desktop
- Press the Windows+R keys to open the Run command
- Type Control and click OK
- Click on Programs > Programs and Features
- Double-click on QuickBooks Desktop from the program list
- If asks, click on Yes
- Click on Next
- Choose Repair and click Next
- Click Repair
- Now it may take some time to repair the QuickBooks Desktop
Step 4: Verify the Company File
- Open QuickBooks Desktop
- Go to File > Utilities
- Choose Verify Data
- Click OK to close all the QuickBooks windows
- It will take a couple of minutes to verify data integrity.
- If it doesn’t detect any problem with the data, you can continue to use your company file. In case, it detects some problem with the company file click on Rebuild Now
Note: In case, you find some errors with the data, go through this complete guide to repair.
Step 5: Rebuild the Company File
- Go to File > Utilities
- Choose Rebuild Data
- Click on OK to create the backup
- Choose Local/Online Backup and click Next
- Click on Browse to select the backup location
- Then click OK
- Click Use this Location
- Click Save to back up the company file
- Then it starts to rebuild the data file
- Click Review Now to see the company file Rebuild results. If you encounter an error, click the drop-down arrow and see the article.
In case, if the same problem still exists, try to repair/update Microsoft Excel.
Step 6: Update Microsoft Excel
- Open Microsoft Excel on your computer
- Click on the Blank Workbook
- Then go to File > Account
- Under the Product Information, click on Update Options
- Then click on Update Now
- Once it is up to date, close Excel and try to export the report from QuickBooks Desktop
Important: If you’re using QuickBooks on a cloud and it crashes when exporting QuickBooks reports to Excel, it’s suggested to contact your QuickBooks Hosting Provider.
Step 7: Check Microsoft Excel Compatibility
In some cases, QuickBooks Desktop and Excel may not be compatible which may cause this issue to you. To check, Excel compatibility:
- Open Microsoft Excel on your computer
- Click on the Blank Workbook
- Then go to File > Info
- Under Info, click on Check for Issues
- Click on Check Compatibility
If you find any compatibility issues, upgrade your QuickBooks to the latest edition and Microsoft Office too.
Step 8: Repair Microsoft Office
Excel is a product of Microsoft Office that may not be working properly and repairing it may work out for you. To repair Microsoft Office:
- Right-click on the Start Button
- Choose Apps and Features
- On the next window, choose Microsoft Office from the Apps & Features list
- Then click on Advanced options
- Scroll down to the next window and click Repair to make Excel work right.
Step 9: Turn off the User Account Control(UAC) Preferences
- Press Windows+R to open the Run command
- Type Control and click OK
- Choose User Accounts > User Accounts
- Click on Change User Account Control Settings
- Slide the bar to Never notify
- Click OK
If the same problem still exists, try to follow the below steps as well.
Step 10: Open the Company File from a different location
Locate the current location of a company file
- Click on the Start Button
- Then type .qbw for QuickBooks working company file
- You can see the current file in the search results
- Make a right-click on the current company file and choose Open file location
- You can see the QuickBooks company file, right-click on it and choose Copy
Move the company file to a different location
- Now create a new folder on the Desktop. To create one: Make right-click on the desktop and choose New > Folder
- Then Paste the company file into it
- Go to QuickBooks Desktop
- Go to the File menu > Open or Restore an existing file
- Now choose Desktop from the left menu
- Navigate to the folder where you moved the company file
- Click on the Company File and click on Open
Step 11: Uninstall and Reinstall QuickBooks Desktop
Important – Before you go ahead and uninstall & reinstall QuickBooks get ready with your license or product number because, in the process of the reinstallation of the QuickBooks desktop, it will ask you for the information.
If you don’t have a license and product number, you can get the information on your registered email address by visiting here.
Uninstall QuickBooks Desktop
- Press Windows+R keys together to open a Run command
- Type Control and click OK to open the Control Panel
- Click Programs and Features
- Under the Programs list select QuickBooks and click Uninstall
- Click Yes, If prompts you
- Click Next and choose Remove
- Then, click Next and then Remove
- It may take some time to uninstall QuickBooks from your computer
- Click Finish, Once the installation wizard successfully uninstalled QuickBooks
Reinstall QuickBooks Desktop
You can install the QuickBooks installation setup directly from the Intuit website, please follow the below instructions to do so.
- Visit the QuickBooks Downloads website
- Then click on Standard Setup
- Now select the Country
- Then choose your Product as QuickBooks Pro, Premier, Enterprise, etc.
- Then select your version such as 2022, 2023, or 2024
- Click Search
- Then click Download
- Now follow the on-screen instructions to reinstall QuickBooks
Step 12: Uncheck the Freeze Panes (Keep Headers and Labels Visible)
- Open QuickBooks Desktop
- Go to the Reports tab at the top
- Select the report that you want to export to Excel
- Now once the report is prepared, click on Excel at the top of the report
- Send Report to Excel dialog window will open
- On the same window click on Advanced…
- Now uncheck the Excel Option:
- Freeze panes (keep headers and labels visible)
- Now click OK
- Now click Export to start exporting the report to the Excel
After following all the above steps, you’ll no longer face QuickBooks Crashes When Exporting Reports to Excel issue but in case, the same issue still exists, you can get in touch with our experts for a quick fix.
Also, ensure the QuickBooks system requirements.
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