While using the software sometimes QuickBooks desktop screen turns black that doesn’t mean the complete screen turns black but only some of the fields display black from white.
In this post, we’ll discuss the causes and solution steps to fix this problem.
Quick Note: You may also face QuickBooks Desktop display issues
Causes for this problem
- Video card drivers aren’t updated
- QuickBooks installation file is damaged
Things to do before starting with the troubleshooting steps
A. Make a backup for your company files
- Open QuickBooks Desktop
- Go to File > Back Up Company > Create Local Backup
- Now follow onscreen instructions to create a backup
B. Update QuickBooks Desktop
- Open QuickBooks Desktop
- Go to Help > Update QuickBooks Desktop…
- Select Update Now tab from the top and click Get Updates
- Once Update is complete, click on Close
Quick Note: Process to fix this problem may complex you can speak with our experts for a quick resolution. Call Our TollFree or leave us your message.
5 Simple Steps to Fix QuickBooks Desktop Screen Turns Black to White
Step 1: Download and Install QuickBooks Tool Hub
- Download QuickBooks Tool Hub and go to your download by pressing CTRL+J
- Under your downloads list click on QuickBooksToolsHub.exe
- Click Yes to allow this app to make changes
- Now click on Next to install it and then click Yes again for accepting the license agreement
- Click on Next and then Install (It may take some time)
- Once the installation is complete click on Finish
- Now open QuickBooks Tool Hub (Icon will be available on your desktop)
Step 2: Download and Run Quick Fix My Program
- Now open QuickBooks Tool Hub (Icon will be available on your desktop)
- Go to Program Problems tab and click on the Quick Fix my Program
- It may take some time to run
- Once completed, reopen QuickBooks
Step 3: Change Windows Basic Theme
Windows 10
- Make a right-click on the desktop
- Select Personalize
- Click Themes
- Now select one of the basic themes
- Now open QuickBooks
Windows 7
- Make a right-click on the desktop
- Select Personalize
- Now select one of the basic themes
- Now open QuickBooks
Step 4: Update video cards drivers to the latest release
- Press Windows+R keys together to open Run command
- Now type dxdiag and click OK
- If prompts, click Yes
- Select Display, Now keep notes for Manufacturer and Model of your computer
- Now download the latest update (Intel, Nvidia or ATI)
Step 5: Edit the QBW.ini File
- Close QuickBooks Desktop
- Navigate to the right path
| Version | File Path |
|---|---|
| QuickBooks 2020 | C:\ProgramData\Intuit\QuickBooks 2020\QBW.ini |
| QuickBooks Enterprise Solution 20.0 | C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 20.0\QBW.ini |
| QuickBooks 2019 | C:\ProgramData\Intuit\QuickBooks 2019\QBW.ini |
| QuickBooks Enterprise Solution 19.0 | C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 19.0\QBW.ini |
| QuickBooks 2018 | C:\ProgramData\Intuit\QuickBooks 2018\QBW.ini |
| QuickBooks Enterprise Solution 18.0 | C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 18.0\QBW.ini |
| QuickBooks 2017 | C:\ProgramData\Intuit\QuickBooks 2017\QBW.ini |
| QuickBooks Enterprise Solution 17.0 | C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 18.0\QBW.ini |
- Open QBW or QBW.ini
- Now Paste [COLORS]Classic=0 at the end of the file
- Then go to File > Save
- Now open QuickBooks Desktop
After following all the above steps you’ll no longer face this issue in case if the same problem still exists, you can speak with our experts. Call TollFree or leave us your message.
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