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Error: Incorrect Credentials or Gmail Settings in QuickBooks Desktop

When emailing a report, invoice, estimates, etc. directly from QuickBooks you may encounter an Error: Incorrect Credentials or Gmail Settings it generally comes up when there are some changes made with the email or internet settings.

We’ve discussed the causes and solution steps below to fix this issue:

Causes for this error:

  • Incorrect email username and password
  • Internet settings changed recently on your computer

List of things to do before taking the below troubleshooting steps

A. Create a Company File Backup

It’s a recommendation from us to create the company file backup because if there is any fallback in between the troubleshooting, you’ll not lose any of your company data.

  • Open QuickBooks
  • Go to File > Back Up Company > Create Local Backup
  • Choose the type of backup
    > Online Backup
    > Local Backup
  • Then click Next

Now follow the on-screen instructions to create a company file backup.

B. Update the QuickBooks Desktop to the latest version

  • Open QuickBooks Desktop
  • Go to Help > Update QuickBooks Desktop…
  • Click on Update Now
  • Click on Get Updates
  • It may take some time to update the QuickBooks Desktop
  • Then restart QuickBooks Desktop

Note: The process to fix this issue may be complex, you can speak with our experts for a quick resolution. Dial our Toll-Free or leave us your message.

7 Simple Steps to Fix an Error: Incorrect Credentials or Gmail Settings in QuickBooks Desktop

Step 1: Ensure about the Forms Preferences

  • Go to Edit > Preferences…
  • Choose Send forms
  • Under My Preferences
  • Click on Edit Email to open the email info window
  • Click Email Provider
  • Select Gmail
  • Now enter your email Server Name and Port. You can get this information directly from your email profile
  • Then check the SSL/TLS
  • Click OK and Done

Step 2: Repair QuickBooks Desktop

  • Close QuickBooks Desktop
  • Press the Windows+R keys to open the Run command
  • Type Control and click OK
  • Click on Programs > Programs and Features
  • Make a double click on QuickBooks Desktop from the program list
  • If asks, click on Yes
  • Click on Next
  • Choose Repair and click Next
  • Click Repair
  • Now it may take some time to repair the QuickBooks Desktop

Step 3: Verify and Rebuild the Data

Verify Data

  • Go to File > Utilities
  • Select Verify Data
  • Click OK
  • The process starts to validate the company file, it may take some time depending on the file size
  • Click OK to see the company file status

Rebuild Data

  • Go to File > Utilities
  • Select Rebuild Data
  • Click OK
  • Choose the type of backup
    > Online Backup
    > Local Backup
  • Click Next
  • Follow the on-screen instructions to back up the company file
  • After creating the backup, it starts rebuilding the company file automatically
  • Once the Rebuild competes

Try to set up your email again and see if the problem has been resolved. If not, please proceed further with the below steps.

Step 4: Turn off the Two-Step Verification

  • Go to https://myaccount.google.com/
  • Click on the Security Tab
  • Under Signing in to Google, choose 2-Step verification
    > If 2-step verification is Off, follow the Step 3.
    > If 2-step verification is On, click on it and then enter your email password
  • Then click Next
  • Now click Turn Off

Step 5: Ensure that Access for Less Secure App is On

To Turn On the access for a less secure app, 2-step verification must be Turn Off. Then follow the below process:

Step 6: Ready with your email SMTP Server details

  • Go to Google Help Center
  • Click on the Change SMTP & other settings in your email client ▼ drop-down menu
  • Now you can see your email server information

Step 7: Setup your email to QuickBooks Desktop

  • Open QuickBooks Desktop
  • Go to Edit > Preferences
  • Click Send Forms
  • Under the My Preferences
  • Click on the Edit Email Info
  • Now go to the SMTP Server Details section and enter your email server name and port

After following all the above steps you’ll no longer face Incorrect Credentials or Gmail Settings in QuickBooks but in case the same problem still exists, you can speak with our experts for a quick resolution.

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