When you open QuickBooks Desktop Point of Sale you may encounter an XML error. You may see an error as:
There is an error in XML document (0, 0)
Error: Process could not access file C:\ProgramData\Intuit\Entitlement Client\v(x)\SessionData.xml because it is being used by another process
In this post, we’ll discuss the causes and solution steps to fix this issue.
Causes for XML Error in QuickBooks Point of Sale
- Damaged QuickBooks Desktop Point of Sale Entitlement Folder
- Damaged Sessiondata.xml file
- Improper QuickBooks Installation
Note: The process to fix this issue may be complex, you can speak with our experts for a quick resolution. Dial our Toll-Free or leave us your message.
7 Simple Steps to Fix XML Error in QuickBooks Point of Sale
Before you take any of the below steps ensure that QuickBooks Desktop Point of Sale is not running.
Step 1: Stop Intuit Entitlement Service V8
- Press Windows+R keys together to open the Run Command
- Type services.msc and click OK
- Services dialog box will open, scroll the window down till Intuit Entitlement Service vX
- Make a double click on Intuit Entitlement Service vX. X refer to the version you’re using in your system
- Under Service status click on Stop
- Click Apply and OK
Step 2: Remove Files from the Entitlement Folder
- Press Windows+E to open the File Explorer
- Click on the View tab at the top
- Then make a check on Hidden items
- Now navigate to C:\ProgramData\Intuit\Entitlement Client\vX. X is the current version you’re using.
- Press Ctrl+A to select all the files at once with in the folder
- Then click on Delete from the keyboard.
Step 3: Update QuickBooks POS Manually
- Visit the QuickBooks Downloads website
- Then click on Standard Setup
- Now select the Country
- Then choose Product as QuickBooks Point of Sale
- Choose the Edition of your product such as Basic, Pro, or Multi-Store
- Click the version and click Search
- Now click on Get the latest updates
- Now follow on-screen instructions to install it manually
Step 4: Repair QuickBooks Desktop Point of Sale
- Press Windows+R keys together to open the Run command
- Type Control and click OK
- Now click on the Programs > Programs and Features
- Make a single click on the QuickBooks Point of Sale 20XX. XX version you’re using.
- Then choose Repair at the top
If the same problem still exists after following all the above steps, please proceed further with the below ones too.
Step 5: Rename the SessionData XML File
- Press Windows+E to open the File Explorer
- Now navigate to C:\ProgramData\Intuit\Entitlement Client\vX. X is the current version you’re using.
- Now make a right click on the SessionData and choose rename
- Type SessionData.old to rename it and click Yes to confirm
Step 6: Uninstall QuickBooks Desktop Point of Sale
Important: Before you uninstall QuickBooks POS, make sure to be handy with License and Product Number. You can pull up the same information by logging in to your Intuit account
- Press Windows+R keys together to open a Run command
- Type appwiz.cpl and click OK
- Under Programs and Features select QuickBooks Point of Sale and click Uninstall
- Click Yes, If prompts you
- Click Next and choose Remove
- Choose Next and then Remove
- It may take some time to uninstall QuickBooks from your computer
- Click Finish, Once the installation wizard successfully uninstalled QuickBooks
Step 7: Reinstall QuickBooks Point of Sale
- Visit the QuickBooks Downloads website
- Then click on Standard Setup
- Now select the Country
- Then choose Product as QuickBooks Point of Sale
- Choose the Edition of your product such as Basic, Pro, or Multi-Store
- Click the version and click Search
- Now click on Download
- Now follow on-screen instructions to install the QuickBooks Point of Sale
After following all the above steps you’ll no longer face XML Error in QuickBooks Desktop Point of Sale but in case if the same problem still exists, you can contact our team for further help.