You may encounter an error while viewing/opening the previous reconciliation report and the error will look like “There is a problem with Adobe Acrobat/reader 10:10” in QuickBooks Desktop.
Adobe helps you to create the report in PDF. This error usually arises when adobe is not updated or the installation requires to repair.
You may see this message as shown below:
There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (10:10)
In this post, we’ve discussed the solution steps to fix this issue.
Causes for this error
- Damaged Adobe Acrobat/Reader
- Adobe is not updated
- Adobe Protected mode may enabled
- QuickBooks PDF converter may be damaged
Note: The process to fix this issue may be complex, you can speak with our experts for a quick resolution. Dial our Toll-Free or leave us your message.
7 Simple Steps to Fix :There is a problem with Adobe Acrobat/Reader 10:10 in QuickBooks Desktop
Step 1: Update QuickBooks Desktop
- Open QuickBooks Desktop
- Go to Help > Update QuickBooks Desktop…
- Click on Update Now(To the top)
- Click Get Updates
- It may take some time to update the QuickBooks Desktop
Step 2: Download the Latest Update of Adobe Acrobat/Reader
- Close QuickBooks Desktop
- Open Adobe Reader
- Go to the Help > Check for Updates…
- Click on the Download and then Install
- If asks, click on Yes to allow the permissions
- Once completed click on Close
Now try to create/view the previous reconciliation report. If the same problem still exists, please proceed further with the below steps.
Step 3: Disable Adobe Protected Mode at Startup
Adobe Protected Mode provides an additional layer of security to view the PDF. It may cause a problem while opening the reconciliation report from QuickBooks Desktop, it’s better to disable this function temporarily.
To disable this function:
- Close QuickBooks Desktop
- Open Adobe Reader
- Click on Edit > Preferences…
- Under Categories, go to Security(Enhanced)
- Uncheck Enable Protected Mode at Startup
- Then click on Yes to confirm
- Now click OK
Step 4: Download and Install QuickBooks Tool Hub
- Download QuickBooks Tool Hub and then go to your download by pressing CTRL+J
- Under your downloads list click on QuickBooksToolsHub.exe
- Click Yes to allow this app to make changes
- Now click on Next to install it and then click Yes again for accepting the license agreement
- Click on Next and then Install (It may take some time)
- Once the installation is complete click on Finish
- Now open QuickBooks Tool Hub (Icon will be available on your desktop)
Step 5: Run Print and PDF Repair Tool
- Open QuickBooks Tool Hub
- Go to Program Problems > QuickBooks Print & PDF Repair Tool
- It may take some time to repair
- Once it’s completed. Try to print again in QuickBooks
Now try to create/view the previous reconciliation report again.
Step 6: Uninstall Adobe Acrobat Reader
- Press Windows+R keys together to open the Run command
- Type Control and click OK to open the Control Panel
- Click on Programs > Programs and Features
- Make a double click on Adobe Reader
- Click on Yes to uninstall it
- Now follow on screen instructions to uninstall
Step 7: Reinstall Adobe Acrobat Reader
- Go to the https://get.adobe.com/reader/
- Click on the Adobe Acrobat Reader DC
- Now click on the installtion file to install Adobe Reader
- Then follow the on screen instruction to install it.
Once it’s installed, try to view the previous reconciliation report again in QuickBooks Desktop
After following all the above steps you’ll no longer face “There is a problem with Adobe Acrobat/Reader 10:10” in QuickBooks Desktop but in case if the same problem still exists, you can speak with our experts for a quick resolution.
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