Quicken Error OL-89-B (When Using Online Services)

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In this post, we’ll discuss “Quicken Error OL-89-B”. It’s a temporary issue in Quicken 2016 and 2017 while downloading transactions from the financial institution using a one-step update.

Quicken Error OL-89 mostly occurs when there is a temporary server outage. Try to update your accounts sometimes later or next business day. You can also contact your bank if they say it is fixed or never occurred and if the issue is still going on. Please examine your account information in Quicken.

Causes for Quicken Error OL-89-B

1. Account closed with a bank but still available in Quicken
2. Account information is incorrect
3. Data has some integrity issue

Things to do before troubleshooting Quicken Error OL-89-B

A. Make sure Quicken is running with the latest update

1. Open Quicken
2. Go to Help > Check for Updates
3. If an update is available click on Yes to launch

Quicken Error OL-89-B

Note: You can download Quicken updates and release manually from here.

B. Make a backup before diagnosing Quicken Error OL-89

We recommend you to create a backup before do any troubleshooting because if there would be any fall back in between the process so we can get our information back.
1. Open Quicken
2. Go to Files > Backup and Restore > Back up Quicken File… (Ctrl+B)
3. Browse a location to make a backup in secure place and then click on Back up Now

Notice: If you want us to troubleshoot Quicken error code OL-89-B remotely, contact Quicken Support by dialing 1-877-353-8076

Simple Steps to fix Quicken Error OL-89-B

A. Ensure your Account information

1. Go to Tools > Accounts List (Ctrl+A)
2. Click on Edit for the account that causing this error code
3. Under the General tab check your account information like account number, routing number, customer ID, financial institution name
4. If the information is correct click on OK and then proceed further with below steps and if you found incorrect information make it correct.

Quicken Error OL-89-B

B. Check your hidden Accounts

1. Go to Tools > Account List (Ctrl+A)
2. Make a check on show hidden accounts at the bottom left-hand side corner. If there are no hidden accounts in Quicken you won’t be able to see this option
3. Now you have a list of hidden accounts click on Edit and verify that your account has the correct information
4. If the hidden account is no longer with your bank or you don’t want to download, Deactivate its online services

Quicken Error OL-89-B

C. Deactivate your effected Accounts

1. Go to Tools > Account List (Ctrl+A)
2. Click on Edit for the account that is unable to download transactions in Quicken
3. Select the Online Services tab
4. Click on Deactivate
5. Click OK

Repeat the same with other accounts that are effected with the same error

Quicken Error OL-89-B

D. Copy and Validate your Quicken data file

1. Go to File > File Operations > Copy…
2. No need to make any changes simply click on OK
3. On the next screen, choose New copy and then click on OK(See an image below)

Quicken Error OL-89-B

4. Now your copy file is open
5. Go to File > File Operations > Validate and Repair…
6. Now make a check on Validate file and then click OK
7. Once the validation process is completed close Quicken and reopens it
8. Now reactivate your Quicken account (follow E instructions)

Quick Note: We recommend you not to Validate and Repair your original file because in some cases damaged information can be removed in between the repair process.

E. Reactivate your deactivated Account

1. Go to Tools > Account List (Ctrl+A)
2. Click on Edit for the same account which got deactivated
3. Select the Online Services tab
4. Click on Set up Now…

Quicken Error OL-89-B

5. Quicken prompt you on the screen where you need to type your financial institution Username & Password
6. Click Connect
7. In the process to reactivate the account Quicken will show you your account information make sure to LINK your account instead of adding it again (See an image below)

Quicken Error OL-89-B

After following all the above steps you won’t face Quicken Error OL-89-B but in case if it does exist please contact our Quicken Support by dialing 1-877-353-8076

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