QuickBooks has stopped working error occurs when you’re opening QuickBooks Desktop or company file. It may also lead to crashing or freezing problems. There are many possibilities for this error code.
If you’re facing this issue in the old version of QuickBooks such as QuickBooks 2015 and earlier, we suggest you, speak with our experts before performing below troubleshooting steps.
In this post, we will discuss the causes and solution steps to fix it.
Quick Note: You may also face Unable to Open QuickBooks Desktop
Causes for QuickBooks Desktop Has Stopped Working
- The company file size is too large
- You may have damaged or missing QBWUSER.INI file
- Your hard drive may have corruption into it
- Program files or QuickBooks desktop installation is damaged
- You may have the damaged operating system
Note: Process to fix this error code may complex, you can speak with our experts. Dial Our TollFree or leave us your message.
6 Simple Steps to Fix QuickBooks Has Stopped Working
Step 1: Download and Install QuickBooks Tool Hub
- Download QuickBooks Tool Hub and go to your download by pressing CTRL+J
- Under your downloads list click on QuickBooksToolsHub.exe
- Click Yes to allow this app to make changes
- Now click on Next to install it and then click Yes again for accepting the license agreement
- Click on Next and then Install (It may take some time)
- Once the installation is complete click on Finish
- Now open QuickBooks Tool Hub (Icon will be available on your desktop)
Step 2: Download and Run Quick Fix My Program
- Once QuickBooks Tool Hub is installed
- Open the QuickBooks Tool Hub (Icon will be available on your desktop)
- Go to Program Problems tab and click on the Quick Fix my Program
- It may take some time and then open the company file
If the same problem still exists after following the above steps, please proceed further with the below ones too.
Step 3: Download QuickBooks Install Diagnostic Tool
QuickBooks Install Diagnostic Tool helps to fix Microsoft component automatically that QuickBooks use.
- Download QuickBooks Tool Hub and go to your download by pressing CTRL+J
- Under your downloads list click on QuickBooksToolsHub.exe
- Click Yes to allow this app to make changes
- Now click on Next to install it and then click Yes again for accepting the license agreement
- Click on Next and then Install (It may take some time)
- Once the installation is complete click on Finish
- Now open QuickBooks Tool Hub (Icon will be available on your desktop)
- Go to Installation Issues tab and click on the QuickBooks Install Diagnostic Tool
- It may take some time to configure…
- Once it’s configured, click on Yes to accept the license agreement
- Click Proceed to start repairs on your QuickBooks desktop components.
- Once completed, restart your computer.
Step 4: Rename the QBWUSER.ini File
If your QBWUSER.INI file is damaged or missing it can be resolved by renaming it. To rename it.
- Open File Explorer (Ctrl+E)
- Navigate to C:\Users\[Your Username]\AppData\Local\Intuit\QuickBooks 20XX. XX represent the QuickBooks version year such as QuickBooks 2018, 2019 etc.
- Make a right-click on QBWUSER and select Rename
- Add .OLD at the end of QBWUSER. It may look like QBWUSER.OLD
Delete your Entitlement File too
- Press Windows+ R together to open Run
- Enter C:\ProgramData\Intuit\Entitlement Client\v8. If not found look for C:\ProgramData\Intuit\Entitlement Client\v6 and click OK
- Then make a right-click on EntitementDataStore.ecml and click Delete and then Yes
- Now reopen QuickBooks
If QuickBooks is open after following Step 3 make sure to open the Sample file first, If you can open the sample file and unable to open your own company file. Please move your company file to another location and open it from there.
If you’re unable to open your company file from the new location it means your file may be corrupted, try to restore a recent backup.
If QuickBooks still won’t open and have QuickBooks Has Stopped Working error, it means your QuickBooks installation is damaged.
Step 5: Reinstall QuickBooks Using Clean Install
This tool helps you to remove the existing files and folders that have QuickBooks installation files.
Quick Note: This tool doesn’t work with QuickBooks 2020
Uninstall QuickBooks Program
- Press Windows+R keys together to open a Run
- Type appwiz.cpl and click OK
- Under Programs and Features select QuickBooks and click Uninstall
- Click Yes, If prompts you
- Click Next and choose Remove
- Then Next and then Remove
- It may take some time to uninstall QuickBooks from your computer
- Once installation wizard successfully uninstalled QuickBooks, click Finish
You can read more here about uninstalling QuickBooks Desktop
Reinstall QuickBooks using Clean Install Tool
- Download and Install QuickBooks Tools Hub
- Then make a double click on QuickBooks Tool hub icon on the desktop
- If asks, click on Yes
- Once QuickBooks Tool Hub is open click on Installation Issues
- Click on Clean Install Tool
- Then choose your QuickBooks Version and Product Version (see an image below)
- Then click Continue
Now you can reinstall QuickBooks desktop on your computer.
IMPORTANT: You can download your QuickBooks Product and Version from here.
Step 6: Create a New Windows Admin User
If you’re still facing the same issue it could be a cause for damaged Windows installation. You may need to create a new Windows user and use QuickBooks from there.
To create a new user in Windows 10
- Make a right-click on Start icon and select Settings
- Click Accounts
- Then Choose Family & other users
- Click on Add someone else to this PC
- Now follow on-screen instructions to create a new user in Windows 10
To create an Admin user in Windows 7 and 8, please click here.
After following all the above steps you’ll no longer face QuickBooks Desktop Has Stopped Working but in case you’re still running with this issue. Speak with our experts by dialing our TollFree or leave us your message.
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