While sending an email you may encounter an error “QuickBooks is unable to send your email to Outlook” it generally arises because of the settings issue.
In this post, we’ll discuss the causes and solution steps to fix this issue.
Quick Note: You may also be Unable to print in QuickBooks Desktop
Causes for this issue
- QuickBooks is automatically set to run as administrator
- MAPI32.DLL file is damaged
- Unsupported outlook version not allowing to send the email from QuickBooks
- Damaged Outlook application
Note: The Process to fix this problem may be complex, you can speak with our experts for a quick resolution. Call our TollFree or Leave us your message.
5 Simple Steps to Fix When QuickBooks is Unable to Send your Email to Outlook
Step 1: Ensure about Admin Permissions
You need to make sure that QuickBooks isn’t set to run automatically.
- Close QuickBooks Desktop
- Make a right-click on QuickBooks Desktop icon and choose Properties
- Select the Compatibility tab
- Uncheck Run this program as an administrator. If this option is grayed out click on Change settings for all users to uncheck it.
- Then click Apply and OK
Step 2: Edit your Email Preferences in QuickBooks Desktop
- Open QuickBooks and go to Edit > Preferences
- Select Send Forms and under My Preferences tab
- Choose Outlook and click OK
Now send the test email from QuickBooks. If the same problem still exists.
- Go to Edit > Preferences
- Choose to Send Forms. Under My Preferences tab, choose WebMail or QuickBooks E-mail and click OK
- This will help to turn off Preferences
- Click Send Forms again, click on My Preferences tab.
- Choose Outlook and click OK
- Close QuickBooks Desktop
Now restart your computer and send the test mail using QuickBooks.
Step 3: Repair your MAPI32.dll
- Press Windows+E together to open File Explorer
- Click on This PC on the left pane
- Click on Local Disk (C:) > Windows > System32
- Type fixmapi.exe to the top right search field(See an image below)
- Make a double click on fixmapi and follow the on-screen instructions
Once the repair process is completed. You can restart the computer and try to send the email again.
Step 4: Ensure Internet Explorer Mail Preferences
- Press Windows+R keys together to open Run Command
- Type inetcpl.cpl to open Internet Properties and click OK
- Select Programs tab
- Click Set Programs
- Click Set your default programs
- Choose the mail service that you want to use
- Close the Settings window and open QuickBooks again
Step 5: Uninstall and Reinstall QuickBooks for Windows
Uninstall QuickBooks
- Press Windows+R keys together and a Run command
- Type appwiz.cpl and click OK
- Under Programs and Features select QuickBooks and click Uninstall
- Click Yes, If prompts you
- Click Next and choose Remove
- Choose Next and then Remove
- It may take some time to uninstall QuickBooks from your computer
- Click Finish, Once installation wizard successfully uninstalled QuickBooks
Reinstall QuickBooks
You can visit the official QuickBooks download page and reinstall your product on the computer.
Also, you can reinstall QuickBooks using a Clean Install Tool. It will help to resolve this issue in your QuickBooks.
After following all the above steps you’ll no longer face the “QuickBooks Desktop is Unable to Send your Email to Outlook” issue but in case it still exists, you can speak with our experts for a quick resolution. Call our TollFree or Leave us your message.
Related Posts