When using QuickBooks Desktop you may encounter your customer receiving duplicate invoices, purchase orders, etc emails. QuickBooks sending duplicate emails problem generally arises because of sudden changes in the QB Desktop settings.
This problem does not happen generally but when QuickBooks starts to send duplicate emails it looks very unprofessional.
So, In this post, we’ve discussed the causes and solution steps to fix this issue permanently.
List of causes for QuickBooks sending multiple emails to customers
- QuickBooks isn’t up to date
- QuickBooks company files may have data integrity issues
Ensure to create a company file backup prior to taking the troubleshooting steps
- Open QuickBooks Desktop
- Go to File > Back Up Company > Create Local Backup
- Now follow the onscreen instructions to create a company file backup
Note: The process to fix this issue may be complex, you can speak with our experts for a quick resolution.
4 Simple Steps to Follow When QuickBooks Sending Duplicate Emails to Clients
Step 1: Update QuickBooks Desktop
- Open QuickBooks Desktop
- Go to Help > Update QuickBooks Desktop…
- Click on Update Now
- Click Get Updates
- It may take some time to update the QuickBooks Desktop
- Close and reopen QuickBooks Desktop
Step 2: Download and Install QuickBooks Tool Hub
- Download QuickBooks Tool Hub
- Under your downloads list click on QuickBooksToolsHub.exe
- Click Yes to allow this app to make changes
- Now click on Next to install it and then click Yes again for accepting the license agreement
- Click on Next and then Install (It may take some time)
- Once the installation is complete click on Finish
Now follow the below steps to ensure the data integrity status of your company file.
Step 3: Verify and Rebuild the Company File
Verify Company Data
- Open QuickBooks Desktop
- Go to File > Utilities
- Choose Verify Data
- Click OK to close all the QuickBooks windows
- It will take a couple of minutes to verify data integrity.
- If it doesn’t detect any problem with the data, you can continue to use your company file. In case, if it detects some problem with the company file click on Rebuild Now
Rebuild the Company File
- Go to File > Utilities
- Choose Rebuild Data
- Click on OK to create the backup
- Choose Local/Online Backup and click Next
- Click on Browse to select the backup location
- Then click OK
- Click Use this Location
- Click Save to back up the company file
- Then it starts to rebuild the data file
- Click Review Now to see the company file Rebuild results. If you encounter an error click on the drop-down arrow and see the article.
If you encounter some data integrity issues, please follow the below steps.
Step 4: Run QuickBooks File Doctor
- Open QuickBooks Tool Hub (Icon will be available on your desktop)
- Select the Company File Issues tab
- Click on Run QuickBooks File Doctor
- Click OK. It may take some time to open the QuickBooks File Doctor automatically on your computer
- Choose your file and network
- Then click Browse to locate the company file location
- Select the company file and click Open
- Click Continue
- Then enter your company file password. If your company file doesn’t contain the password, simply click on Continue again
- Now QuickBooks File Doctor starts diagnosing your company file. It will take some time depending on your file size.
Now record an invoice payment and see if the same problem still exists or not.
After following all the above steps, you’ll no longer face an issue where ‘QuickBooks Sending Duplicate Emails’ to your clients. In case, you’re looking for help, please contact our support team.
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